Professional Services

Gold UC and Hosting Certified Partner for Microsoft

"The process was completely painless for us. InterCall’s Professional Services team designed a scalable solution that they then handed over to their fantastic implementation engineers. We learned so much from them and we were able to see productivity savings almost immediately thanks to their support with user acceptance testing."

Philip Jones, Senior IT Manager, Plantronics Europe & Africa.
Important Info

Who provides the support?

InterCall has an experienced, well defined UC team of professionals that includes highly skilled, fully qualified UC architects and engineers that are available 24/7/365. Along with overlay technicians and a fully trained sales function, providing support, design, consultations, training and adoption of a whole host of managed UC services.

What solutions do we support?

InterCall's Professional Services Portfolio

  • Microsoft Skype for Business, Lync 2013 and 2010
  • Microsoft OCS/R2 
  • Microsoft SharePoint 2010 and 2013
  • Microsoft Exchange 2010 and 2013
  • Microsoft Office 365
  • Microsoft Unified Messaging
  • Microsoft Enterprise Voice and Cloud PBX 
  • InterCall's ECC Lync Edition
  • Cisco Webex Connect
  • Cisco WebEx Centers
  • Video – Cisco, Polycom, LifeSize and Radvision

How can we support you?

InterCall's Professional Services Workshop

  • Confirming the Unified Communication (UC) features against the customer requirements.
  • Gathering information specifically for the customer that will impact on the UC proposal.
  • Identifying risks in the customer’s environments that would prevent or delay a UC implementation.
  • Investigating technical areas such as the customer’s Network, Active Directory, Telephony and Exchange Server/Messaging environment.
  • Investigating the customer’s current PBX estate, to identify whether telephony integration is required for Enterprise Voice, Cloud PBX or Remote Call Control.
  • Understanding the customer’s existing video conferencing estate and whether this will be included as part of the UC solution.
  • Defining the appropriate service wrap, based on the UC solution they require.
  • Finally, clearly preparing an action plan and future steps within a well-executed proposal document.