Professional Services

Gold UC and Hosting Certified Partner for Microsoft

InterCall works with your organisation to plan, enable and deploy Unified Communication and Collaboration solutions according to your business strategy. It is all about creating a Unified Communications journey, which meets the needs of your business now and in the future.
Important Info

Who provides the support?

InterCall has an experienced, well defined UC team of professionals that includes highly skilled, fully qualified UC architects and engineers that are available 24/7/365. Along with overlay technicians and a fully trained sales function, providing support, design, consultations, training and adoption of a whole host of managed UC services.

What solutions do we support?

InterCall's Professional Services Portfolio

  • Microsoft Lync 2010 and 2013
  • Microsoft SharePoint 2010 and 2013
  • Microsoft Exchange 2010 and 2013
  • Microsoft Office 365
  • Microsoft Unified Messaging
  • Microsoft OCS/R2
  • Microsoft Lync Enterprise Voice
  • InterCall's ECC Lync Edition
  • Cisco Webex Connect
  • Cisco WebEx Centers
  • Video – Cisco, Polycom, LifeSize and Radvision

How can we support you?

InterCall's Professional Services Workshop

  • Confirming the Unified Communication (UC) features against the customer requirements.
  • Gathering information specifically for the customer that will impact on the UC proposal.
  • Identifying risks in the customer’s environments that would prevent or delay a UC implementation.
  • Investigating technical areas such as the customer’s Network, Active Directory, Telephony and Exchange Server/Messaging environment.
  • Investigating the customer’s current PBX estate, to identify whether telephony integration is required for Enterprise Voice or Remote Call Control.
  • Understanding the customer’s existing video conferencing estate and whether this will be included as part of the UC solution.
  • Defining the appropriate service wrap, based on the UC solution they require.
  • Finally, clearly preparing an action plan and future steps within a well-executed proposal document.