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SupportCentre
A Solution for Online Technical Support
Important Info
Service Alert: To improve protection against unauthorized desktop control by participants in a Support Centre session a service patch will be released along with the upgrade to WBS26 in April. To receive this service patch prior to the upgrade, contact the web conferencing product team.
SupportCentre, a technical support conferencing solution powered by WebEx™, allows technical support teams to diagnose and resolve customer problems online. It has all the tools to make these teams as efficient and effective when working remotely as if they were on-site. Customer files can be transferred for off-line analysis or technicians can run customers’ desktops and download patches or updates to their computers.
With SupportCentre you can:
- Accelerate issue diagnosis and problem solving
- Increase customer satisfaction by analysing files and uploading patches directly to the customer’s computer
- Reduce your support costs
Ideal Uses
Providing your customer’s with quick answers to their technical problems can be challenging without the right online technical support resources in place.Use SupportCentre for:
- Viewing or controlling a customer’s desktop
- Transfering files to and from a customer’s system to apply patches and updates
- Retrieving customer data files for in-depth analysis
- Signing on to a customer’s machine as an administrator to access and install new
applications